Bertrand Maugain, CEO at Ibexa, says: “In B2B, the digital buying process typically involves multiple stakeholders, on average it’s about 11 but can mean as many as 20. Organizations therefore want to ensure that they get a complete view of all customer touchpoints which this CDP will bring. Integrating the CDP aligns with our vision to have the best features in one place, helping simplify B2B digital transformation.”
Consolidated, real-time insights at individual and organizational level, and the ability for example, to personalize offers to, as well as predict churn of, a customer, gives businesses the opportunity to maximize gain and minimize risk.
Jeppe Godske Olsen, Director of Partner Management at Raptor Services, says: “Raptor’s Customer Data Platform consolidates all customer data from multiple sources into a single view which makes it possible to create a truly personalized experience for each customer. You get to know and understand your customers’ behaviors and are able to unify their journey from just one source. Also, we pride ourselves on the way we protect their data, which improves customer trust and applies to current data protection standards.”
Businesses will be able to combine the foundational features of Ibexa’s DXP — content, experience and commerce with the CDP enabling new segmentation and personalization capabilities, at a level that reaches customers who interact with them.
The expected release for the integrated product which will be called Ibexa CDP is end September and will be compatible with Ibexa v.4.2.
About Raptor Services
Raptor Services is a Danish company founded in February 2013 based in Aarhus and with offices across Europe. Raptor Services provides a market leading personalization and Customer Data Platform that activates data from all sources to create relevant customer experiences. Raptor Services helps enterprise businesses such as Schibsted, TUI, JYSK and Bauhaus along with +300 other customers worldwide who offer personalization solutions.
In 2021 Raptor Services was acquired by QNTM Group to continue expanding personalization solutions to a greater European market.
PR Contact:
Mette Fangel Sørensen
mfs@raptor.dk
Ibexa is the B2B game changer and only provider of a Digital Experience Platform (DXP) dedicated to B2B. Ibexa DXP offers content creation, website building, self-service portals, e-commerce, PIM, and personalization in an all-in-one scalable solution with accelerated development capabilities. With the help of our certified partners, B2B companies can progress their digital transformation in a proven, phased process.
Ibexa DXP is trusted by brands such as Abus, Crédit Agricole, DELABIE, Essilor, Groupe Atlantic and Swissport. Founded in 1999 and part of the QNTM Group, Ibexa has headquarters in Norway and offices across Europe and in the USA and Japan.
Ibexa GmbH
Kaiser-Wilhelm-Ring 30-32
50672 Köln
Telefon: +49 (221) 36748620
Telefax: +49 (221) 36748622
http://www.ibexa.co/de
Content & Communications Director
E-Mail: su.kent@ibexa.co
