ADTANCE Connects with Starlink to Deliver Livestream Remote Assistance in Locations without Conventional Internet Access

The ADTANCE Support and Fieldstreaming solution has been optimized to work with Starlink satellite internet enabling customer support technicians across the globe to provide ADTANCE multi-camera video assistance to users located in a remote or rural areas, in the middle of the ocean, deep in a rainforest or inside an underground building without a WiFi or mobile data connection.

Starlink, a division of SpaceX, is a satellite internet constellation that is not bound by traditional ground infrastructure and has been designed to deliver high-speed broadband internet to locations of the globe where connectivity has typically been a challenge. Starlink satellites are over 60 times closer to Earth than traditional satellites, resulting in lower latency and the ability to support services typically not possible with traditional satellite internet.

The demand for remote video customer support, live maintenance and remote training has skyrocketed globally due to COVID-19 mandates, as well as the increasingly complex machines and a shortage of highly skilled technicians. However, live remote support can be challenging for companies that have machinery located in remote areas, underground, at sea or in other areas where internet connections are unreliable.

“Our customers operate in almost every continent – some in very remote areas where conventional mobile connection reaches its limits,” said Moritz Seger, Digital Transformation Manager at ZAHORANSKY AG and ADTANCE customer. “The ability to use Starlink in combination with the ADTANCE Support and Fieldstreaming solution is very promising for our company and our customers. This solution allows us to gain independence from internationally varying conditions and poorly developed mobile networks in rural areas. We already use ADTANCE solutions on a daily basis in our global customer service and with the combination of both solutions, we are well prepared for the future.”

“As a supplier of airfield tankers operating around the world in the most isolated areas, we rely on reliable and fast communication for our service,” said Nico Hanemann, Head of Aviation Department, for Dr.-Ing. Ulrich Esterer GmbH & Co. Fahrzeugaufbauten und Anlagen KG and  ADTANCE customer. “The combination of the innovative remote assistance solution we already have in place with ADTANCE Support along with Starlink provides this capability and is also unbeatable in terms of cost.”

“With Starlink our customers will experience the best quality livestream customer support with nearly no latency anywhere in the world,” said Nils Arnold, CEO and co-Founder of ADTANCE. “Even in the middle of an ocean or deep in the rainforest it is possible to use our multi-camera fieldstreaming video assistance with a high speed internet connection. This means that every place can now be serviced remotely, even where there wasn’t internet access in the past.”

ADTANCE customers need to have Starlink installed in order to utilize it with the ADTANCE Support and Fieldstreaming solution. The Starlink beta is now available in most locales, with new regions being added on a regular basis.

ADTANCE Support and Fieldstreaming

The ADTANCE Fieldstreaming solution is the first live remote support software capable of connecting every type of camera to the system, including cameras within smartphones, tablets, computers, security cameras, drones and underwater Remote Operated Vehicles (ROVs). ADTANCE Support users can live stream views of machines from various angles simultaneously– significantly improving live support, remote training and long distance collaboration in the field. The solution can be implemented by using mobile devices such as smartphones and tablets or by wearing smartglasses.