The integration of Zendesk’s cloud-based ticketing gives customer service agents a complete, up-to-date view from every customer channel, be it email, social media, web or phone. The solution is consistent across eight different languages, crucial for a money transfer service that serves more than 200 countries and territories.
USU Knowledge Management also serves as an internal hub, with integrated e-learning for faster, more effective employee training and onboarding. By improving key performance indicators such as reducing handling times, onboarding times, and increasing first contact resolution rates, the company aims to achieve a ROI within several months.
“We are delighted to support Azimo, a new forward-thinking customer in the UK. The integration of our Knowledge Management solution with Zendesk’s ticketing system offers users real added value for individual and service-oriented customer service,” says USU Managing Director Sven Kolb.
As the leading provider of software and services for IT and customer service management, USU empower companies to meet the demands of today’s digital world. Global companies use our solutions to cut costs, drive agility, and reduce risk – with smarter services, streamlined workflows, and improved collaboration. With over 40 years of experience and locations worldwide, the USU team helps customers move into the future.
USU Software AG (ISIN DE 000A0BVU28), listed in the Prime Standard of the German stock exchange, incorporates USU GmbH, founded in 1977, as well as the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS.
Further information: http://www.usu.com
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